Privacy Policy

Who we are & Contact Details

Name: Continuum CiC Directors
Address: 1 Bellwood Terrace Leadgate Consett County Durham DH8 7QQ
Phone Number: 07872058175
E-mail: info@continuumcic.co.ukWebsite: www.continuumcic.co.uk

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Continuum CIC recognises that it has a responsibility to handle the information that it is privy to with due care and regard for its confidential nature and a duty to ensure that any such information that is gathered, held and used it treated with due care and not used for any purpose beyond its intended use.

Continuum CIC provides a range of programmes and services via our dedicated team, website and other digital content. This policy sets out our approach with respect to information that is collected from users of our service. Under applicable law, Continuum CIC is the “data controller” of personal data collected through the use of our service.

The type of personal information we collect

When you interact with us through our service, we may collect information from you, as further described below:

The information you provide – we collect information from you when you voluntarily provide such information, such as when you complete our marketing form or when you register to access one of our Services. Information we collect may include, but not be limited to Name, Date of Birth, Contact Details including electronic means of contact.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Details you input on our website contact form
  • Programmes or workshops you sign up to. 
  • Image consent forms. If a child under 16yrs we ask for date of birth and a parent/carer signature
  • Marketing form

Marketing of Continuum CIC services, products and other information services and the legitimate business interests for processing your data

  • We will only market to you if have given us express permission to do so, you can revoke this permission at any time and inform us that you do not wish to appear on the database any more.
  • Marketing communications will primarily take the form of social media posts, email messages, telephone calls, text messages and postal communications. Instructions relating to how you can stop receiving messages will be included within each communication you receive. You may remove your data from this marketing database at any time.
  • We will use the information to contact you in the future about services or opportunities we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to ‘opt-out’ of receiving future marketing communications. In addition, if any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists you can do so at any time.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting info@continuumcic.co.uk

Providing Continuum CIC with information for legitimate business interests and the access to Services

We will gather data relating to the contractual and lawful services we deliver. This could include personal data. This data is gathered in accordance with the applicable law and a necessary part of the contract. A specific privacy statement will accompany any data gathered for contractual purposes. You have a right to refuse to provide these details, although this will limit services available to you, contractual data will not be used for marketing purposes and will only be used for the purposes of the associated contract. You have a right to know what data is held but due to a range of contractual and lawful reasons, this data must be kept for defined periods of time, therefore the right to have this data removed is not applicable in some cases. Specifics will be included in each contract’s privacy statement, or at the point the data is gathered. These policies will be made clear to you at the point the Service or Contract is presented to you. Appendix 1 covers a specific privacy policy in relation to Service and Contract Delivery.

How we use data

We use the information you provide in a manner that is consistent with this privacy policy. If you provide information for a certain reason, we may use the information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. Also, if you provide information in order to obtain access to our services or contracts, we will use your information to provide you with access to such services.

Our legal basis for handling of your personal data

To honour our contractual commitments to you  Much of our processing personal data is to meet our contractual obligations to our users, or to take steps at users’ request.

Legitimate interests – In many cases we handle personal data on the grounds that it furthers our legitimate interests. These includes:

  • Customer service and communications
  • Marketing
  • Improving and analysing our business
  • Managing legal issues

Cookies

Our website www.continuumcic.co.uk uses cookies which are small text files that originate from us and are stored on your computer or website server. They do not retrieve information about you that is stored on your hard drive and do not corrupt or damage your computer or computer files. They help us identify website visitor behaviour and visitors’ particular preferences. The below explains the cookies we use and why.

Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Our disclosure of your information

  • We will not sell your information nor disclose it for other purposes. We may transfer your information with your express consent. We do pass data on in the form of certified destruction and our to facilitate our IT services. The providers of these services comply with, and have an understanding of this policy and their requirements under applicable law.
  • Where information is gathered in accordance with a contractual Service, the contract’s privacy policy will be made clear at the point at which the data is gathered. This data will be passed to the relevant party, again made clear at the point of collection.
  • Continuum CIC are satisfied that the policies and procedures of the contractual parties are sufficient and robust in accordance with the applicable law.

General Points on How Continuum CIC Manage Data

  1. Documents and information will not be held or processed by Continuum CIC beyond the point they are reasonably required unless the information and documentation is required for the purposes of contractual fulfilment and/or legal obligation.
  2. All documentation that contains personally identifiable and/or commercially sensitive when it reaches the end of its life will be disposed of in a secure manner through a certificated and insured secure document disposal service.
    All information that is gathered will be stored in a secure manner, maintained either in a manual filing system within our offices or a secure electronic media which can be either “in house” or on a password protected “cloud” based system and are only accessible to suitably authorised personnel.
  3. Information will not be shared with any other organisation beyond that required to fulfil the service and meet contractual obligation, unless express permission has been obtained from the client or body concerned, or disclosure is required in compliance with the law.
  4. Forms used to gather client information require a client signature and contain a declaration outlining how the information will be used and stating that all information is stored and handled in compliance with the General Data Protection Regulation
  5. All staff in the employ of Continuum CIC are governed by a confidentiality clause within their terms and conditions of employment, this is for the protection of both the organisation and the client.
  6. Continuum CIC recognises the environmental impact caused by excessive documentation.  Therefore, every effort is made to ensure that the documentation burden is reduced and that replication of information is eliminated where possible.

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at
Continuum CIC
1 Bellwood Terrace
Leadgate
Consett
County Durham
DH8 7QQ
if you wish to make a request.

Your right to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at 

1 Bellwood Terrace
Leadgate
Consett
County Durham
DH8 7QQ 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk